Returns & Exchanges

We want you to love your eco-friendly essentials, but if you're not 100% satisfied, we offer a 30-day money-back guarantee on all our products. Whether it's toilet paper or paper towels, we'll make sure you're taken care of without any fuss.

Return Process

• 1.
  Get in touch

  Send an email to our customer support team within 30 days of receiving your order to initiate your return request.

• 2.
  Pack it up

  Ensure the items are in their original packaging; for hygiene reasons, we can only accept returns of unopened rolls or boxes.

• 3.
  Send it back

  Affix the provided return label to your box and drop it off at your nearest UK courier point for processing.

• 4.
  Receive your refund

  Once our warehouse receives and inspects your return, we will issue a full refund to your original payment method within 5-10 business days.